Principles and Practice of Management

IIBM Institute of Business Management

Semester-1 Examination Paper MM.100

Principles and Practice of Management

Section A: Objective Type

Multiple Choices:

1. A plan is a trap laid to capture the ________.

a. Future

b. Past

c. Policy

d. Procedure

2. It is the function of employing suitable person for the enterprise

a. Organizing

b. Staffing

c. Directing

d. Controlling

3. ___________ means “ group of activities & employees into departments”

a. Orientation

……………………..

10. It is a process that enables a person to sort out issues and reach to a decisions affecting their life

a. Selection

b. Raining

c. Reward

d. Counseling

Part Two:

1. Differentiate between ‘Administration’ and ‘Management’.

…………………………….

4. Write a short note on ‘Acceptance theory’.

Section B: Case lets

Case let 1

Mr. Vincent, the Manager of a large supermarket, was taking a management course in the evening programme at the local college. The Professor had given an interesting but disturbing lecture the previous night on the various approaches to management. Vincent had always thought that management involved just planning, organizing and controlling. Now this Professor was saying that management could also be thought of as quantitative models, systems theory and analysis, and even something called contingency relationships. Vincent had always considered himself a good manager, and his record with the supermarket chain had proved it. He thought of himself, “I have never used operations research models, thought of my store as an open system,

……………………………….

1. Critically analyze Mr. Vincent’s reasoning.

2. If you were the professor and you knew what was going through Vincent’s mind, what would you say to Vincent?

Case let 2

The Regional Administration Office of a company was hastily set up. Victor D’Cuhna a young executive was directly recruited to take charge of Data Processing Cell of this office. The data processing was to help the administrative office in planning and monitoring. The officer cadre of the administrative office was a mix of directly recruited officers and promotee officers (promotion from within the organization). Females dominated the junior clerical cadre. This cadre was not formally trained. The administrative office had decided to give these fresh recruits on-the-job training because when results were not upto the expectations blame was brought on the Data Processing Cell. Victor D’Cuhna realized that the

………………………………….

1. Diagnose the problem and enumerate the reasons for the failure of D’Cuhna?

2. What could D’Cuhna have done to avoid the situation in which he found himself?

Section C: Applied Theory

1. What is Training? Explain the different methods of training?

2. Explain Decision-Making process of an organization?