Organizational Behaviour

IIBM Institute of Business Management

Semester-1 Examination Paper MM.100

Organizational Behaviour

Section A: Objective Type

Multiple choices:

1. It is the degree to which a person identifies with a particular organization and its goals, & wishes

to maintain membership in the organization

a. Job involvement

b. Terminal value

c. Attitude

d. Value

2. _________ means moving information from the hidden area to the open area

a. blind area

b. unknown area

c. public area

d. self disclosure

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10. It refers to the behavior pattern adopted by a leader to influence the behavior of his subordinate for attaining the organizational goal

a. Leadership

b. Traits of leadership

c. Leadership grid

d. Leadership style

Part Two:

1. Define Informal groups.

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4. Explain the terms ‘Attitudes and Values’.

Section B: Case lets

Case let 1

M/s. ABC Ltd is a medium-sized engineering company producing a large-range of product lines according to customer requirements. It has earned a good reputation as a quick and reliable supplier to its customers because of which its volume of business kept on increasing. However, over the past one year, the Managing Director of the company has been receiving customer complaints due to delays in dispatch of products and at times the company has to pay substantial penalty for not meeting the schedule in time. The Managing Director convened an urgent meeting of various functional managers to discuss the issue. The marketing manager questioned the arbitrary manner of giving priority to products in manufacturing

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1. How would you examine if there is any merit in the remarks of various functional managers?

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4. What would you suggest to promote co-ordinate interaction of various people to meet the scheduled dates?

Case let 2

Rajender Kumar was a production worker at competent Motors Limited (CML) which made components and accessories for the automotive industry. He had worked at CML for almost seven years as a welder, along with fifteen other men in the plant. All had received training in welding both on the job and through company sponsored external programmes. They had friendly relations and got along very well with one another. They played Volleyball in the playground regularly before retiring to the quarters allotted by the

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1. Whom do you think Rajender will eat with? Why?

2. If you were one of the other foremen, what could you do to make Rajinder’s transition easier?

Section C: Applied Theory

1. A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteeism. How should the management improve the organizational climate?

2. The leader is expected to play many roles & therefore he must be qualified to guide others to organizational achievement. On the basis of this explain the leadership skills & leadership traits.